Privacy Policy
Last updated: November 2026
SHIOQ ("SHIOQ", "we", "us") respects and is committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard your personal information when you use shioq.com.au or contact us through this website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Data we collect
When you complete the contact form on this website, we collect the information you choose to provide: your name, company name, email address, phone / WhatsApp number, the service of interest, and any business problem you describe. We do not collect data beyond what is needed to contact you and respond to your enquiry.
2. How we use your data
We use your personal information solely to: respond to your enquiry, arrange consultation calls, provide the service information you requested, and conduct related follow-up. We do not use your data for marketing, and we never sell, rent, or share it with third parties for marketing purposes without your consent.
3. Third-party service providers
To operate this website and process your enquiry, we use the following trusted service providers, disclosing only the data necessary for them to perform their service:
- Cloudflare — website hosting, security protection (Turnstile verification), and anonymous, cookieless website traffic analytics.
- Resend — delivering the contents of your contact form submission to our mailbox by email.
4. Cookies and analytics
This website uses privacy-first, cookieless analytics that measure only anonymous, aggregate traffic trends (such as page views and referral sources). It does not track individual visitors or build cross-site profiles. We do not set advertising tracking cookies.
5. Data retention
We retain the data you submit through the contact form only for as long as necessary to fulfil the purposes described above, or as required by law. When the data is no longer needed, we securely delete it.
6. Data security
We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure — including encrypted transmission (HTTPS) and automated spam and bot protection on form submissions.
7. Your rights under the Privacy Act
Under the Privacy Act 1988 (Cth), you have the right to request access to and correction of the personal information we hold about you, and to request that we stop using your information. To exercise any of these rights, please contact us using the details below.
8. Contact us
If you have any questions or requests regarding this privacy policy or how we handle your personal information, please contact us via the contact form on this website. SHIOQ is an Australian business based in Melbourne, Victoria.
9. Updates to this policy
We may update this privacy policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.